These Terms of Service govern your use of the Universal Moving Services (“UMS”) website and the moving services we provide. By requesting a quote, booking a move, or otherwise using our services, you agree to the terms outlined below.
Our Services
Universal Moving Services provides local and long-distance moving services, including packing, loading, transport, and unloading, performed by our own crews using our own equipment. We are licensed and insured to operate as a moving company, with Pennsylvania PUC authority and US DOT and MC authority on file. We are not a brokerage or referral service — the crew that quotes your move is the crew that performs it.
Quotes and Pricing
Quotes provided over the phone, by email, or through our website are based on the information you provide about your move, including inventory, access conditions, and distance. Quotes are typically valid for a limited period and may be adjusted if the actual scope of the move differs materially from what was described at the time of quoting, such as additional items, difficult access, or a change in move date. We will always communicate any pricing changes before proceeding.
Scheduling and Cancellations
- We recommend booking your move as early as possible, especially during peak moving season
- If you need to reschedule, contact us as soon as you know so we can adjust crew and truck assignments
- Cancellations made with reasonable advance notice generally will not incur a fee; late cancellations or same-day cancellations may be subject to a fee to cover crew and scheduling costs, which we will disclose at booking
- Any deposit terms will be explained clearly before you are asked to pay one
Customer Responsibilities
You are responsible for accurately describing your inventory and any access challenges (stairs, elevators, long carries, parking restrictions) so we can staff and schedule your move correctly. Please disclose any hazardous, illegal, or highly fragile items ahead of time so we can discuss how to handle them.
Liability and Insurance
Our moves are covered by insurance appropriate to the type of move you book, and we handle your belongings with care from pickup to delivery. Specific coverage options and claims procedures will be explained at the time of booking. We are not responsible for pre-existing damage to items, or for damage resulting from inadequate packing of boxes packed by the customer, unless our crew performed the packing.
Changes to These Terms
We may update these Terms of Service periodically. Continued use of our website or services after changes are posted constitutes acceptance of the updated terms.
Contact Us
Questions about these terms can be directed to our team through our Contact page.